The Joint Admissions and Matriculation Board (JAMB),has promised to refund monies paid by candidates who were unable to generate profile codes due to poor network or delayed response from telecommunication service providers
The examination body, however, pointed out that the refund will not apply to wrong registrations, in the case of candidates who entered wrong codes while trying to generate their profiles.
Prof. Ishaq Oloyede, the JAMB Registrar, disclosed this on Monday, April 26, 2021 when he stated that the decision to make the refund was arrived at after consultations with stakeholders.
He explained that service providers have also agreed to the refund decision.
Oloyede, further explained that the Federal Competition and Consumer Protection Commission and the Nigerian Communications Commission have been drafted in to monitor the refund, lamented that parents were being extorted by telecoms service providers.
“All those concerned will have to go back and ensure that when a service is not fully rendered and if there had been any charge that had been made this should be refunded to the candidates.
“We have reached this agreement with Digital Pulse that we will work with the service providers to make sure that the service providers refund where they have taken money from candidates”, he stated.
The Registrar revealed that by Friday, April 30, 2021, JAMB candidates will have the option of using the Unstructured Supplementary Service Data to generate their profile code.